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TravelHub — A new discovery at the best service.

FAQ

TravelHub is a tour booking system designed for Travel Businesses: Travel Agencies and Tour Operators. The system allows Travel Agencies to get the best offers and tour packages directly from incoming tour operators among following countries: Kyrgyzstan, Azerbaijan, Georgia, Russian Federation, Uzbekistan, Kazakhstan and Mongolia.
TravelHub for the moment supports only agents, proving B2B online booking system.
For the moment we have 6 countries inbound tour operators in the system. It is more than 40 companies and more than 100 tour packages.
We aim to reach 1000 Agencies within 2017 year, for the moment we started with 100.
We can organise a demo for you through skype or gotomeeting platform, we can also create for you an access to your account so you can see all the features of the system live.
To register as a Tour Operator you will need to send us a request through our For Tour operator page. Then we will verify your company and send you Company code to enter the system in your account.
To register as a Tour Operator you will need to send us a request through our For Travel Agency page. Then we will verify your company and send you Company code to enter the system in your account.
You can browse through the system without any limits. Without log-in, you cannot make any booking. To get access to the full version of the system showing prices and offering online booking, you need to become a registered user as a Tour Operator or a Travel Agency. Feel free to request your unique log-in here.

The system includes ONLINE and ON REQUEST packaged tours, all of them bookable. Booking is made through the company account in five steps:

  • Search the best suitable package for your client
  • Select specific travel dates and room type, add on regular services,
  • Submit booking – at this moment, the booking has been made in the system and you can see in your account.
  • Pay the booking.
  • Get confirmation from the tour operator.

The same booking summary is delivered to your email as the confirmation of the booking made.

You can request to reset your login and password on our web-site.
For the moment we are working with Tour Operators from Kyrgyzstan, Uzbekistan, Russian Federation, Azerbaijan, Georgia and Mongolia. If you are representing another country send us your request and we will get back to you.
We have prepay option and option of the payment based on the invoice with bank transfer. You can select what is comfortable for you.
To change the booking or cancel it, first you will need to read our cancellation and amendment policy. To make changes you will need to cancel your booking and create new. To cancel it you can do it if the period of cancellation is still sufficient.
If you want to become our partner or you have specific queries or suggestion visit our for Partners page and leave a message via form.
The payment usually made by our payment policy mentioned in the contract. But if there is a problem, contact our finance department through the contact administration panel in your account and we will solve the issue if there is.
The services included in the package tour price vary depending on the tour type. Each package tour shows you its details before the reservation can be made. Services included in the package price (like total of overnights, arrival transfer, tickets to culture events, etc.) are listed in tour details.
To cancel or change your booking, you can go to the “My tours” and take action accordingly. Or, you can contact the sales team through the contact administration panel in the system. Cancellation charges will apply in accordance with the booking/cancellation policy of the given package tour.
Please send your questions and comments to [email protected] and we will respond as soon as possible. Or you can contact us through the contact administration panel if you are already a user of the TravelHub system.